Refund, Cancellation, and Return Policy

Compensation and Refund Policy

We guarantee 100% customer satisfaction!

- If you're unhappy with your flower arrangement, we’ll provide a replacement.

- Alternatively, you may receive a partial refund as Flowrista credit, valid for 12 months.

- Compensation may be provided depending on the conditions involved

Complaint Process:

- Contact Flowrista Customer Care within 6 hours of delivery.

- You may be asked to provide a photo to help resolve the matter.

- Orders delayed by over 4 hours beyond the timeslot are eligible for assistance, except for delays beyond our control.

Refund Conditions:

- Incorrect recipient details will void refund/compensation claims.

- Flowrista is not responsible if the recipient refuses delivery.

- Refunds to bank cards will be processed via the original payment method, subject to bank timelines:

- Refunds are processed within 72 hours.

- Bank processing times may take 7 to 14 working days.

Recipient Refusal:

- If a customer places an order and the recipient refuses to receive it, the customer has the option to receive the order personally, subject to additional delivery fees. 

- If the customer chooses to cancel the order instead, and agrees to the cancellation, 20% of the order amount will be credited to their wallet for use on future purchases. 

Non-Cancelable Orders:

- Orders cannot be canceled or refunded due to flower count or quantity discrepancies, provided this information is clearly stated in the product description.

Cancellation Policy

- Customer Cancellations:

·         Customers have the right to cancel their order within 30 minutes of placing it. After this time, the order will be processed and can no longer be canceled. 

·         Orders canceled 24+ hours before the delivery slot or refused before preparation may be eligible for a full refund. However, once preparation begins, cancellation may not be possible due to our nationwide network ensuring timely deliveries.

·         Edible and branded items are non-cancellable as they are prepared in advance.

- Flowrista Cancellations:

·         In rare cases, Flowrista may cancel orders due to delivery issues, unavailability, or inability to process. A full refund will be issued at our discretion. However, no refund will be given if the order is fully prepared and we fail to reach you or the recipient after three attempts within 48 hours. Rescheduling Orders

Rescheduling Orders

·         You may reschedule your order up to 10 days if it hasn’t been prepared yet. Otherwise, rescheduling is limited to 48 hours to ensure product quality. Edible and branded items cannot be rescheduled. 

 

Return Policy

If you faced any issue, please contact customer care within 6 hours to schedule a return or exchange.  At Flowrista, we include complimentary gift items with many of our flower arrangements.

If you are unsatisfied with a gift item, we are happy to offer a replacement under the following conditions: 

·         The item must be sealed, unopened, and returned for inspection. 

·         If the product is found to be damaged, a full refund will be issued. 

·         Replacements or refunds will only be processed after the item has been inspected. 

Please note that perishable items such as chocolates, flowers, cakes, tarts, fresh and custom-made orders are not eligible for return or exchange as per CPA regulations. Exchange is only accepted if: 

·         The product is visibly damaged upon delivery. 

·         The product does not match the agreed specifications 

For Gold and Silver products, please be advised that returns or exchanges are subject to a product inspection, which may require 5 to 10 business days to complete. A deduction of 10% will be applied to the refund to cover associated inspection and processing fees 

 

 

Terms and Conditions

·         These terms apply when placing an order on Flowrista’s website or mobile apps.

·         By creating an account or placing an order, you confirm acceptance of these terms.

·         Please read them carefully before ordering. If you have questions, contact us before placing an order. If you do not agree, do not use the Platforms. 

·         Flowrista may update these Terms at any time without notice. Continued use after updates confirms your acceptance. If you disagree, you may continue using the existing terms, but some new features may not be available. 

·         Egyptian e-commerce laws apply alongside these Terms. In case of a conflict, mandatory laws will prevail. 

·         By creating a Flowrista account, you confirm acceptance of these Terms. You must be 18+ to use our services. These Terms apply to all sales channels, including online, phone, and retail stores. By using any of these, you agree to be legally bound.

·         These Terms include a class action waiver, waiving your right to a court hearing. 

 

Who We Are

- If you place an order for delivery in Egypt, your contract is with Flowrista.

Your Account

- By creating an account or placing an order, you agree to Flowrista’s Terms. 

Your Order

^{- Ensure order details are accurate before checkout, as errors cannot be corrected afterward. You will receive a confirmation email. Payment must be authorized, or the order will not be confirmed.} 

 

Additional Policies

·         Allergy Warning 

o   Products may contain allergens not listed in descriptions. Customers with allergies should exercise caution. Flowrista is not liable for allergic reactions. 

·          Product Delivery 

o   Orders will only be delivered to the specified address. If an invalid address is provided, the customer assumes responsibility. 

·         Loss & Damage 

o   Flowrista does not insure shipments. Any loss, damage, or misdelivery is at the customer’s risk. Dangerous or illegal items may be refused. 

·         Username & Password 

o   Users must keep passwords confidential. Flowrista is not liable for unauthorized access. Accounts must not be used for illegal activities, including hacking or distributing harmful material. Users are responsible for all activities on their accounts. 

·         User Information & Conduct 

o   Non-personal data shared on Flowrista platforms is non-confidential. Flowrista may use it for any purpose. Users must not post illegal, fraudulent, or harmful content. Violations may lead to legal consequences. 

·          Prohibited Activities 

o   Users may not engage in fraud, spamming, data mining, harassment, hacking, or unauthorized commercial activities. Violations may result in account suspension or termination. 

 

·          Closure of Account 

o   Flowrista may suspend or terminate accounts without notice for any reason, including rule violations. Service availability is not guaranteed. 

·         Non-Commercial Use 

o   Users cannot republish or commercially exploit Flowrista’s content. Violations may result in legal action. 

·         Governing Law 

o   These Terms are governed by Egyptian law. All disputes will be handled exclusively in Egyptian courts. 

·         Circumstances Outside Our Control 

o   Flowrista is not liable for delays or failures due to external events such as natural disasters, wars, strikes, or infrastructure failures. Affected obligations will be suspended, and orders may be canceled. 

·         Severability 

o   If any term is deemed unenforceable, the rest remain in effect. 

·         Permission 

o   Users may view and share Platform content for personal, non-commercial use but may not modify, copy, or distribute it without consent. Unauthorized data scraping or linking is prohibited. 

·         Intellectual Property Rights 

o   All content, trademarks, and designs on Flowrista Platforms are protected by intellectual property laws. Users may not reproduce or exploit them without written permission. 

·         Contribution License 

o   By posting content, users grant Flowrista a global, transferable, royalty-free license to use, modify, and distribute it. Flowrista reserves the right to edit or remove any user contributions. 

·         General Limitation of Liability 

o   Flowrista’s total liability for products is limited to their purchase value. Losses must be reported within seven days.

o   Flowrista is not responsible for business losses, interruptions, or indirect damages.

o   The Platforms are provided "as is," without warranties of uninterrupted service, freedom from errors, or protection from harmful components.

o   Users release Flowrista from claims related to Platform use. 

·         Indemnification 

o   Users agree to indemnify Flowrista and its affiliates against losses, damages, and legal fees arising from violations of these Terms, wrongful conduct, or infringement of intellectual property rights. 

·         Disclaimer 

o   All content, products, and services on the Platforms are provided "as is" without warranties of any kind. Flowrista disclaims all implied warranties, including merchantability, fitness for purpose, and freedom from viruses. 

·         Data Protection 

o   Personal data is processed in accordance with Flowrista’s Privacy Policy.