1. Data Collection:
We collect certain personal information, including your first name, last name, email address, and phone number, as mandatory data during the order placement process. This information is essential for facilitating communication and ensuring the successful processing of your orders.
2. Purpose of Data Usage:
Your first and last names help us personalize your interactions and address you appropriately. The email address serves as a primary mode of communication, enabling us to send order confirmations, updates, and other relevant information. Additionally, the phone number is collected to facilitate efficient communication and address any urgent matters related to your orders. Rest assured, we treat your personal information with the utmost confidentiality and use it solely for order-related purposes following our Privacy Policy. By providing this information, you consent to its collection and use for the specified purposes outlined herein.
3. Formed between you and us:
After placing an order on our standard order form, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy Products. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail, phone call, or message confirming that the Product has been approved and dispatched or in the Dispatch process. The order will only be formed when we send you the Dispatch Confirmation. If we cannot accept your order for whatever reason, we will inform you of this in writing as soon as practicable and you will not be charged for the Product, or any charge applied will be credited back to your account immediately. The order will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation as itemized in product details and we are not obligated to include any additional item not listed or we do not offer.
4. Vouchers and Gift Cards:
We may offer gift cards, discount promotions, and other types of vouchers (Vouchers) which require activation by email for the holder to commence delivery of Products through a Service. If paid for, the Voucher is deemed to have been sold at the time of payment for it. All these terms and conditions shall become applicable as between us and the holder of the Voucher (Holder) when the Holder redeems the Voucher by applying for a Service to commence. A Voucher may only be used once by its Holder and may not be copied, reproduced, distributed, or published either directly or indirectly in any form or stored in a data retrieval system without our prior written approval. We reserve the right to withdraw or deactivate any Voucher for any reason at any time, Vouchers may only be redeemed through the website www.flowrista.com and not through any other website or method of communication. To use your Voucher, you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the Voucher. Any discounts attached to Vouchers apply to the price of the Products ordered only and not to delivery charges, which will be chargeable at normal rates, we reserve the right to exclude the use of voucher codes on specific Products.
5. Availability and delivery:
You confirm by placing an order on our website {www.flowrista.com} your acknowledgment that dispatch products might have a slight difference in the flowers or balloons color only then the displayed pictures on the website which does not give our customer the rights to the refund. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation.
6. Risk and Title:
The products will be your responsibility from the time we deliver the product to the address you gave us on the order form and by signing on the delivery receipt. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
7. Price and Payment:
The price of the Products and our delivery charges will be as quoted on our site, except in cases of obvious error. Delivery fees may vary according to the area where it is delivered. Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Payment for all Products and Services could be cash, credit or debit card, and online payment” generated payment links to WhatsApp or email” We accept payment by Visa and Mastercard.
8. Refund Policy:
If you are unhappy with your flowers due to the bouquet was damaged during delivery or the bouquet did not arrive, we guarantee a full refund for the total prepaid amount. And in such an incidence, {Flowrista} has the right to offer appropriate compensation as long as it can be shown that the bouquet you were charged for was not provided as it should have been, subject to verification and approval by {Flowrista}.
9. Our Liability:
Subject to our refund policy, if we fail to comply with these terms and conditions, we shall only be liable to you for the prepaid price of the Products or for replacing the damaged product with a new one.
10. Cancellation Policy:
Submitted and Paid orders are subject to a full refund only if the cancellation request is sent to us by mail, phone call, or the message within 30 minutes from completing the order; unless agreed and approved on other terms by {Flowrista}. All notices given by you to us must be given to {Flowrista}. at {[email protected]}, and on our page on Facebook {www.facebook.com/flowristaco}, or by Phone: {012 800 456 789 987}. We may give notice to you via the e-mail you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 30 minutes after an e-mail is sent. In proving the service of any notice, it will be sufficient to prove, that such e-mail was sent to the specified e-mail address of the addressee.
11. Intellectual Property Rights:
We are the owner or the licensee of all intellectual property rights on our site, whether registered or unregistered and in the material published on it. These works are protected by copyright laws and all such rights are reserved. You may print off one copy and may download extracts, of any pages from our site for your reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a license to do so from us and our licensors. If you post comments on the Products or Services to any website, blog, or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services, you irrevocably authorize us to quote from your Commentary on our site and in any advertising or social media outlets that we may create or contribute to. {Flowrista} has no liability for any comments posted by you on any website, blog, or social media.
12. Events outside our control:
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Major Event). A Force Major Event includes any act, event, non-happening, omission, or accident beyond our reasonable control and includes in particular (without limitation) the following: Strikes, lock-outs, or other industrial action; Civil commotion, riot, invasion, terrorist attack or the threat of terrorist attack, war (whether declared or not), or threat or preparation for war; Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters; Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport; Impossibility of the use of public or private telecommunications networks; and The acts, decrees, legislation, regulations, or restrictions of any government. Our performance under any Contract is deemed to be suspended for the period that the Force Major The event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Major Event.
13. Our right to vary these terms and conditions:
We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system’s capabilities. You will be subject to the policies and terms and conditions in force at the time that you order Products from us unless any change to those policies or these terms and conditions are required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).
14. Data Security:
The security of your personal information is important to us. We use credible organizational, technical, and administrative measures to protect PII under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Although we make reasonable efforts to safeguard personal information once we receive it, we cannot warrant the security of the information we receive. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of any unauthorized activity by contacting us via the email found in the "Contact Details" section available on all our platforms (note that if you choose to notify us via physical mail, it will take a longer duration of time for us to respond to the issue raised). Portions of the goods and services we supply may require registration and log-in processes in which you will select a user ID and password (collectively, the "Password"). You are responsible for maintaining the confidentiality of any Password and for all activities that occur using your Password, whether authorized by you.
15. Protection of Your Personal Information:
Our platforms have secure pages to collect user information and most critical data is stored in encrypted form. We use various technical and management practices to help protect the confidentiality, security, and integrity of data stored on our system. Our servers use Secure Sockets Layer (SSL) and encryption technology that works with, Microsoft Internet Explorer, Firefox, Safari, and Chrome.
16. Data Deletion Notice:
At Flowrista, we highly value your privacy and are firmly committed to the protection of your personal information. If you would like to request the deletion of your data from our systems, please don't hesitate to contact our Customer Service team.
You can reach us via email at [email protected] when using our website, or within our mobile applications, navigate to 'Settings' and then select 'Delete Account' to initiate the deletion process. Your privacy is paramount to us, and we are here to assist you promptly with any data-related requests.
17. Account Deletion Caution:
Please be aware that if you choose to delete your account, all associated data will be permanently removed from our systems, and it will be impossible to retrieve this information afterward. We advise you to carefully consider this action, as it will result in the loss of any stored data, including account history, preferences, and related information. If you have any concerns or questions about this process, please feel free to reach out to our Customer Service team for clarification and assistance before proceeding with the account deletion.
